Return policy

Return Time Frame
If you need to return an item purchased on our website, you can return it to the address provided to you by our customer service within 30 days of receiving the item.

All returned items can be new and unused or lightly used with no obvious signs of use, with all original tags and labels attached.

*Please contact us before returning the item

Return Fees

If the return is due to our problem (such as incorrect product or product quality issues), we will provide you with a full refund;

If the customer initiates a return for their own reasons (for example: do not like/want the product or order the wrong product/size), the logistics fee (round trip) will be paid by the customer according to the actual logistics fee.

We do not charge consumers a restocking fee

Before sending your package back, please ask customer service for the information we need. We will process your return/exchange request within 2 business days. Once your request is approved, an email with the return/exchange address and instructions will be sent to you.

After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.
when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


Refunds
Once we receive the returned item, we will refund the original payment method of the order. Due to different banking institution policies, Paypal refunds may take 1-2 business days, and credit card refunds within 7 business days to be returned to your bank account